IT Support for Pubs, Bars & Inns
Fast response, plain English, and systems that just work — Wi-Fi, CCTV, EPOS, backups, cyber security and VoIP.
Everything your hospitality business needs to stay online and trading
From guest Wi-Fi and card payments to CCTV and backups, we look after the technology behind the bar, so you can focus on the trade.
Support You Can Rely On
Fast response, clear updates, and someone who’ll actually see it through — no passing you from pillar to post.
Built for the Licensed Trade
As publicans, we understand first-hand how important reliable technology is for your hospitality business.
Secure & Compliant
Protect your bookings, takings and customer data with sensible security, monitoring and backups.
Keep the business running, even on a busy Friday night
Remote support for speed, on-site visits when needed — clear communications, effective fixes, and systems you can trust.
Fast
Same-day response for urgent issues (support hours).
Convenient
Support over the phone, through the internet, or in person.
When tech fails, takings suffer – we stop that happening
We monitor the basics, keep things patched and backed up, and step in fast when something breaks. Simple, predictable support for busy hospitality businesses.
Proactive
Routine checks to catch issues early and nip them in the bud.
Assurance
Giving you the confidence that help is at hand when you need it most.
Meet the team
Innkeeper’s Friend was founded by publicans Paul Smith and Gavin Reay. Between them, they bring deep technical know-how and real-world pub operations experience to the licensed trade.
Paul comes from a telecoms background and previously operated rural broadband networks across Northumberland and County Durham. He trained with Cask Marque and holds BII accreditations in beer and cellar quality (cask and keg).
Gavin has over 30 years’ experience running pubs, including some of London’s busiest venues. He rose to become a relief manager for one of the UK’s largest breweries, regularly being sent in to turn around under-performing houses. Today, Gavin and his wife run a highly successful country pub in the beautiful Tyne Valley.
Check testimonials for our satisfied clients
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Ryan Edmonds
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Marie Garibay
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Clarence Harris
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Discover effortless
customer support
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We build digital products
for your success
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Standard
$39
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$59
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Business
$99
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